PMV Media LLC, doing business as Cloud9 Lead Generation Labs ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit cloud9leadlabs.com or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, phone number, email address, and business details you provide when scheduling a call or inquiring about our services
- Usage data — pages visited, time on site, browser type, and referring URLs (collected automatically via analytics tools)
- Communications — records of calls, emails, or messages you send us
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and schedule discovery calls
- Evaluate eligibility for our partnership program
- Deliver and improve our lead generation services
- Send relevant follow-up communications (you may opt out at any time)
- Analyze site performance and optimize user experience
3. Tracking & Analytics
Our website may use third-party analytics and advertising tools including Google Analytics, Google Ads, Facebook Pixel, and Google Tag Manager. These tools collect anonymized usage data to help us understand how visitors interact with our site and to measure ad performance. You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.
4. Third-Party Services
We embed videos from Dacast and Loom on this site. These services may collect data according to their own privacy policies. We use Zoom for discovery calls, which is subject to Zoom's Privacy Policy.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website or conducting our business, under confidentiality agreements.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at info@cloud9leadlabs.com.
8. Security
We implement reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance.
11. SMS/Text Messaging
Our contact form includes two optional SMS consent options:
Marketing messages: If you opt in, you consent to receive marketing text messages about special offers, discounts, and service updates from Cloud9 Lead Generation Labs at the phone number provided. Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out.
Non-marketing messages: If you opt in, you consent to receive non-marketing text messages from Cloud9 Lead Generation Labs about appointment confirmations, reminders, rescheduling updates, and customer support communications. Message frequency may vary. Message and data rates may apply. Text HELP for assistance, reply STOP to opt out.
Consent to receive text messages is not a condition of purchase. Phone numbers and consent are not shared with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
12. Contact Us
If you have questions about this Privacy Policy, contact us at:
PMV Media LLC, dba Cloud9 Lead Generation Labs
Rochester, NY
Phone: +1 888-861-5979
Email: info@cloud9leadlabs.com